At Pokibit, we specialize in the sale and instant delivery of digital gift cards and game vouchers. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of digital products purchased on our platform.
1. Nature of Products
All products sold on www.pokibit.com are digital in nature, including but not limited to:
- Gift cards
- Game vouchers
- Wallet codes
- Subscription cards
No physical shipping or logistics are involved in the delivery process.
2. Delivery Timeline
- Instant Delivery: In most cases, digital codes are delivered instantly to the customer's registered email ID and/or displayed on the order confirmation page upon successful payment.
- Delayed Delivery: In rare instances (e.g., technical issues, payment verification, high demand), delivery may take up to 2 hours. In such cases, customers will be notified via email or SMS.
3. Delivery Method
Digital products are delivered through the following methods:
- Email: Sent to the registered email address provided during checkout.
- User Dashboard: Available under the user’s account on Pokibit under “My Orders” or “My Vouchers.”
Ensure your email address and account details are accurate and accessible to avoid delivery issues.
4. Non-Receipt of Product
If you do not receive your product within the expected timeframe:
- Check your email spam/junk folder.
- Log in to your Pokibit account and navigate to the “My Orders” section.
- Contact our support team at support@pokibit.com with your order ID and registered email for assistance.
5. Incorrect Email Address or User Error
Pokibit will not be responsible for:
- Incorrect email addresses entered by the customer.
- Purchases made in error (e.g., wrong platform, region-locked codes).
- Redeemed or expired codes due to customer mishandling.
Please review all information carefully before finalizing your order.
6. Refunds for Failed Deliveries
Refunds will only be issued in cases where:
- The digital code was not delivered due to a system error.
- The product is out of stock and cannot be delivered within a reasonable time.
- Payment was deducted but the order failed and could not be fulfilled.
Refer to our Refund Policy for more information.
7. Customer Support
For any delivery-related concerns or questions, please contact:
Email: support@pokibit.com
Website: www.pokibit.com
